FAQ's
Welcome to our FAQ page! Here, we’ve answered some of the most common questions about our products and services. If you have any additional questions, please don’t hesitate to contact us—we’re happy to help!
How long will it take to receive my order?
Our typical processing time is 1-3 business days. Once your order has shipped, delivery times depend on your chosen shipping method:
Standard shipping: 5-7 business days
Expedited shipping: 2-3 business days
International shipping: Varies depending on the destination
You will receive tracking information once your order has shipped.
3. Can I customize my order?
Yes, many of our products can be customized to suit your style and your pet's needs! From personalized dog crate signs to custom feeding dishes, we offer a range of options to add your pet’s name, favorite colors, or any other special details. Simply select your customization options on the product page or reach out to us if you need assistance.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on your location. Please check our shipping policy for more details on international orders.
5. What if I receive a damaged or incorrect item?
We take great care in packaging our products, but if you receive a damaged or incorrect item, please contact us within 5 days of receiving your package. We’ll assist you in resolving the issue promptly.
6. How do I care for my products?
Our products are easy to maintain! Simply wipe them down with a damp cloth and mild soap to keep them clean. We recommend avoiding the dishwasher, as it may cause damage to the product’s finish. For specific care instructions, please refer to the product details on our site.
7. Can I return or exchange a custom product?
Since many of our products are personalized or custom-made, we do not accept returns or exchanges. However, if you have any concerns about your order or if something isn’t quite right, please reach out to us, and we’ll do our best to ensure you’re satisfied with your purchase.
8. How do I track my order?
Once your order has shipped, you will receive an email with tracking information so you can monitor your package’s status. If you haven’t received tracking details, please check your spam folder or contact us for assistance.
9. Can I change my order after it’s been placed?
If you notice an error in your order after it's been placed, please contact us immediately. We will do our best to make any necessary adjustments before the order is processed. However, once an order has been shipped, we can no longer make changes.
10. Do you offer gift wrapping?
Currently, we do not offer gift wrapping. However, our products are thoughtfully designed and packaged to make a great first impression upon arrival. If you need help making a gift extra special, please contact us, and we will gladly assist you.
11. How can I contact customer support?
You can reach our customer support team by emailing us at [your contact email], or by using the contact form on our website. We strive to respond to all inquiries within 24 hours on business days.