Refund policy

Personalized items
Almost everything we sell is made to order and personalized with your pet's name, photo or details. Because these items are made just for you, personalized items are final sale and can't be returned or exchanged.

Damaged, defective or wrong items
If your order arrives damaged, defective, or not as you ordered, email info@pawsfrvr.com within 5 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, your choice. You don't need to send the item back.

Non-personalized items
Items that are not personalized (for example feeding dishes, hides and mounts without a name) can be returned within 15 days of delivery if they are unused and in their original packaging. Email us first at info@pawsfrvr.com and we'll send return instructions. Return shipping is paid by the buyer unless we made a mistake.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Order changes
Need to fix a name, color or size? Email us right away with your order number. We can usually change it if production hasn't started.

Contact
PAWS FRVR (eCom G2, LLC), 2903 W New Haven Ave #1174, West Melbourne, FL 32904, United States. Email info@pawsfrvr.com or call (984) 244-2436, Monday to Friday, 9 AM to 5 PM Eastern.